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Also, our phone line to the home came down in a windstorm the other night, as did our neighbors. We do not make use of a landline any longer, nevertheless the cable is in the road and nevertheless related on your home conclusion. I prompt that they just take out it entirely. They said as I didn't have an active landline, they might not send out a technician out to wash up the wire in the middle of the street.
We are sorry to hear about every one of these problems you have experienced with both equally tech support and billing. Make sure you deliver us A personal concept, and we’ll get the job done to obtain you the assistance and observe-up required to resolve these difficulties as quickly as possible.
I am attempting to renew my World-wide-web service after the two calendar year contract expired. We also have essential cable which I under no circumstances use and wish to get rid of. It really is difficult To accomplish this on the net, as well as phone number for support may be very effectively hidden. I eventually received it from the reseller. I known as the selection, and listened to AI try to obtain me to get it done on the internet, but You cannot stop employing a service on the web.
How can I see that particular person. I believe I'm likely into a new billing cycle And that i are already functioning in circles for weeks
I might also like to grasp why Telus technical support this was taken out? Seems Silly that we now have to phone tech support to do something which we didn't have to have the for Earlier
If my fears are usually not dealt with, I will probably be pressured to escalate this even more, which include on the Business office from the President, the media, and the higher Business enterprise Bureau.
I am explained to to speak to Loyalty and determination and nevertheless finding no exactly where. I have managed to talk to 2 folks who identified as by themselves managers during the Philippines, who couldn't help me.
Resolved discussions might be shut and saved for 90 times, and might be accessed from the Concept Centre inside the My TELUS application.
I will terminate many of the services household and cellular with Telus and tell my friends and family to do so, that was the worst experience I got with Telus
In the approaching months and months, we'll be working to develop the solutions and services supported, so hold examining again for updates.
The hours they have usually are not Doing work nicely with my function and caring for an aged family member frantic plan. I also chatted Nevertheless they informed me I should simply call in.
My professional is an extremely patient male. He taught me how to repair my issue in many straightforward measures. What’s a lot more, he guided me via each and every step, occasionally more than at the time. I am really grateful!
The TELUS crew acknowledges that our get the job done spans numerous Territories and Treaty spots and we're grateful for the normal Expertise Keepers and Elders who are with us now, whoever has absent in advance of us plus the youth that encourage us.
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